*We are unable to move or remove any personal belongings of customers, other than what is being delivered. Thank you for understanding.
Shipment processing time:
All orders are processed within 24 hours of receipt. Orders are not processed or shipped from Friday, 5 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates:
*Free shipping on orders of $99 or more.
Shipping charges for your order will be calculated and displayed at checkout.
Shipping costs may vary and will be seen on each item separately and added to the total.
Shipping costs may be consolidated at the time of purchase..
Shipment to P.O. boxes or addresses:
The Furniture Guide does not ship to P.O. Boxes. We ship to addresses within the US only.
Shipment Confirmation and Order Tracking:
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
The Furniture Guide is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery:
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded. The Furniture Guide will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments:
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
Or alert us at email@example.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace your order when the investigation is complete and we agree there is a legitimate theft. Allow up to 21 days for the investigation.